Marfret continues the digitalization of its services with the launch of its new customer portal. Operational 24/7, it offers an e-booking system that allows users to request quotes or book multiple containers, even outside of office hours.
This feature is part of a comprehensive project to modernize Marfret’s information system. According to Guillaume Vidil, “The customer portal is a complementary booking channel that enriches our service offering while maintaining the importance of human relationships and advice within our maritime agencies, which are the DNA of Marfret.”
The portal is accessible from the company’s recently updated website, which now offers a Spanish version, a particularly appreciated asset by our clients from Spain and South America, where Marfret has a strong presence.
Benefits for Clients
The portal is designed to be intuitive. Once a booking is made, it is quickly confirmed by Marfret agents and directly integrated into the ERP system, ensuring optimal efficiency.
Each client has a personal space where they can manage their documents and track the history of their operations. For repeat orders, the “repeat booking” function saves time and reduces the risk of errors.
A Service in Constant Evolution
Many associated services will be rolled out over the coming months to enhance the navigation experience: notifications confirming the loading of goods on the specified line and date, chatbot assistance, and the sending of targeted information based on the client’s region. Also in the works is the possibility of participating in a carbon offset program. Whether physical or virtual, Marfret wishes you happy navigation!